Billing Supervisor

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.

Approximately 56,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co-ed boarding independent private school. The historic downtown core provides numerous restaurants, shopping and live music and theater venues for an amazing cultural experience. Our inviting blend of small-town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. More information is available at www.belleville.ca

Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our Finance Department as a Billing Supervisor.

Position Type: Permanent Full-time

File Number: SV24-64

Closing Date: November 4, 2024 at 4:30 PM  
Department: Finance Department

Number of Positions: One (1)

Hours of Work: Monday to Friday, 8:30 AM - 4:30 PM

Employee Group: Administrative Group

Salary/Rate of Pay: Grade 8 ($89,112.21 - $106,087.09)

PURPOSE AND SCOPE:

The Billing Supervisor is primarily responsible for the oversight and leadership of the City of Belleville’s water and wastewater billing operations and customer service, while also providing leadership and insight on billing and collection processes in other service areas of the City. This includes managing administrative tasks, supervising staff, implementing new technologies and processes, coordinating with other departments, and ensuring compliance with regulations. The Supervisor also plays a key role in budgeting, financial reporting, and addressing complex customer issues, while fostering positive relationships with internal and external stakeholders.

KEY DUTIES AND RESPONSIBILITIES:

Oversee the daily administrative operations pertaining to water/wastewater billing and customer service. Develop and implement policies, procedures, bylaws, and performance standards with respect to water/wastewater and other billing areas in coordination with Taxation and Revenue personnel. Coordinate and review month-end processes and reports associated with water/wastewater billing. Provide direct supervision and training to water billing and customer service personnel. Identify and implement strategies to improve billing and customer service processes and controls, leveraging technology and best practices. Prepare departmental budgets and monitor spending. Prepare and reconcile and/or review working papers for the annual audit. Perform advanced analytical tasks, including but not limited to calculating user rates, forecasting customer growth, assessing capital investment needs, developing business cases, analyzing consumption trends, and reviewing water meter inventory. Monitor, analyze, and manage the issuance of work orders to service personnel. Manage the City's water meter reading activities. Prepare reports and documentation for Council and external regulatory agencies. Support the procurement of water/wastewater-related services, including management of contracts and preparation of procurement documents. Lead or support interdepartmental projects. Manage other City revenue-generating activities as directed by management. Utilize sound judgment and aid staff in addressing challenging or intricate water accounts. Stay updated on relevant regulations and standards related to water services and ensure compliance.

Note:             Above duties are representative of a typical position and are not to be construed as alI-inclusive.

EDUCATION/SPECIALIZED TRAINING/SKILLS:

Minimum Qualifications:

College Diploma or University Degree in Business Administration or related program. Proficiency in office software and systems, including Microsoft Office; particularly MS Excel.

Preferred Qualifications:

Strong organizational and leadership skills. Excellent communication, interpersonal, and conflict resolution skills. Advanced knowledge of billing systems and related regulations. Ability to understand and calculate all aspects of water billing. Ability to work independently and drive departmental performance. Advanced analytical and problem-solving skills. Strong project management skills. Excellent de-escalation skills. Experience in managing cross-functional teams.

WORK EXPERIENCE:

Minimum Qualifications:

Minimum 3 years of supervisory experience in the field of accounts receivable/billing and collections, preferably in a municipal or public sector setting.

Preferred Qualifications:

Comprehensive knowledge of handling third-party collections, bankruptcy cases, landlord-tenant disputes, power of sale proceedings, interactions with financial institutions, and compliance with privacy regulations. Comprehensive knowledge of the Municipal Act, 2001 and other legislation relevant to municipal water and wastewater. Ability to research and draft reports.

WHAT’S IN IT FOR YOU:

Competitive market salary Competitive employer-paid extended health benefits OMERS Pension Plan Live, work, and play in the beautiful city of Belleville and experience all that it has to offer.

HOW TO APPLY:

Via the City's Employment Opportunities Page

We thank all applicants who apply but advise that only those selected for an interview will be contacted.

Please be advised that the City of Belleville uses email to communicate with their applicants for open job postings. It is the applicant’s responsibility to include an updated email address that is checked frequently and accepts emails from unknown users. As we send time-sensitive correspondence regarding recruitments via email, it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the job posting.

Applicants will be required to provide at their own expense a satisfactory criminal reference check dated within the past six (6) months and if deemed a requirement of the position, a driver’s abstract to the Human Resources Department on or before the date of the interview but no later than the commencement of employment if selected.

The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).