ERP Support Supervisor

Join us to shape the future of St. Catharines!

About the City:

At the City of St. Catharines, we are committed to realizing the vision outlined in The City of St. Catharines - Strategic Plan 2023 to 2027. Our goal is to cultivate a city that thrives on safety, innovation, sustainability, and caring, not just for today, but for generations to come. Join our team and be part of a meaningful journey to shape the future of our community, leaving a lasting impact that extends far beyond the present.

About the Role:

The ERP Support Supervisor is the City’s Functional Lead with respect to the Enterprise Resource Planning (ERP) system, ensuring integrations function optimally, and identifying opportunities for improvements. 

The ERP Support Supervisor provides project management for ERP related components of future system implementations, and leads the planning, coordinating and execution of functional testing efforts in cases of upgrades/enhancements. 

This proactive leader champions change management including business transformation, supporting fiscal sustainability and financial modernization initiatives with exceptional interpersonal skills.

What You Will be Doing:

Investigate Operational and Functional Issues: Review issues and tickets raised relating to ERP and/or the various third-party system integrations. Work with related parties (City IT, Region support, user departments) to resolve both financial and technical problems. Identify Opportunities to Increase Productivity and Efficiency: Monitor Financial System usage and issues to ensure systems and related integrations are meeting ongoing business requirements and data needs. Seek continuous improvement to increase productivity, efficiencies, and controls within systems and business processes.  Develop Requirements for Enhancements and Upgrades, Develop Budgets: Translate user and accounting requirements into technical requirements to create, maintain and/or modify financial systems/processes to serve end-user needs. Research and Investigate enhancements and upgrades. Identify policy and regulatory standards that will need to be considered and suggest solutions (i.e. HST treatment, accrual accounting) Develop business cases in collaboration with City IT staff for the 10-year ERP Capital Plan and annual ERP operating budget. Lead Upgrade and Implementation projects: Provide project management for future system implementation, modification and upgrades. Prepare project plans; defining project scope, timelines and managing quality, issues, risks, and problem resolution. Coordinate with relevant staff to execute functional testing efforts prior to roll out of upgrades and enhancements. Ensure projects are delivered on time, on budget, and meet client expectations.  Coordinate Employee Setup and Training: Provide first line of support to new employees with set-up and configuring access. Work with Niagara Region ERP Support and Training team to ensure training is delivered to City staff, ensuring scheduling is coordinated, sessions attended, feedback received, and compliance levels are tracked. Identify additional training to be developed based on common issues/challenges faced by City ERP users.  These responsibilities outline the principal functions of the position and serve as a guiding vision for the role's impact and contribution.

About You:

Qualifications: Completion of a University Degree in Commerce, Accounting, Business Administration, Computer Science or a related field. Minimum five (5) years of progressive experience, including experience with Enterprise Resources Planning/Finance system implementations or upgrades. Must possess at least one of the following, multiple designations/certifications are considered an asset; Chartered Professional Accountant (CPA) designation Chartered Financial Analyst (CFA) designation Project management certification (ie. PMP, CAPM) Change management certification (ie. Prosci, CCMP)  Skills: Advanced computer literacy, including knowledge of major ERP systems. Knowledge of financial, work order, human resources/payroll, property tax and utility billing processes. Planning and project management skills. Change management, process mapping and presentation skills. Demonstrated time management and organizational skills. Excellent verbal and written communication skills and proven ability to communicate effectively with different levels of the organization. Ability to translate technical accounting and financial information to common language for non-finance staff, and to understand technical IT information and translate it for non-IT staff.  Other Requirements:  Ability to travel between City work locations is required. Proof of education will be required upon hire. Other Requirements Proven completion of Ministry of Labour Worker Health and Safety Awareness training.  A demonstrated commitment to enhancing a safety culture. Proof of education will be required upon hire. What’s in it for you:

Salary & Benefits: Get a competitive salary plus health, dental, vision, and life insurance coverage. Pension Plan: Enjoy enrollment in the OMERS pension plan with matched contributions for a secure retirement. Flexibility: Achieve work-life balance with our hybrid work environment (for eligible positions). Professional Development: Access training and development funds to support your career growth. Make Your Mark: Share your ideas, drive change, and leave a lasting impact through modernization efforts. Great People: Work with a supportive team and a leadership team focused on growth and success. Other Job Details: 

Salary Range: $94,058 to $110,055 Employee Group: Non-union Department: Financial Management Services Position Type: Full-time, Permanent Work Mode: In-person/Hybrid Work Location: City Hall Hours of Work: 8:30 AM to 4:30 AM Number of Openings: 1 Job ID: 2024-162 Posted Date: July 16, 2024 Additional Information:

To ensure fairness and efficiency in our recruitment process, we kindly request that all applications be submitted through our official portal at www.stcatharines.ca/jobs. Applications received through other channels will not be considered. We also advise applicants to maintain up-to-date contact information and regularly check their spam and junk email folders, as important communications regarding their application may be directed there.

For applicable positions, the recruitment process will be conducted using video conference technology. Please note that for certain roles, in-person interviews may be required.

They City of St. Catharines does not use AI Technology in any part of the recruitment process.

Employment Equity, Inclusivity and Accommodation:

Dedicated to fostering an inclusive and accessible work environment, the City of St. Catharines is an equal opportunity employer committed to accommodating the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We encourage applicants to inform the Human Resources Division of any accessibility needs to ensure they are accommodated throughout the recruitment and selection process.